FAQs
Do we have a storefront?
We are an e-commerce business, meaning that we do not have a storefront. Using this business model we are able to provide better customer service to you and offer more products for sale.
Can I get financing for your products?
Yes! We are partnered with Shop Pay. You can find more information on this on our product pages.
How soon will my item be shipped?
If your order is in stock and we process the charges to your credit card, it will ship within 7-10 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7-10business days of your order, feel free to follow up with us at sales@heavenlyfurnishingsco.com
Will I receive a tracking number?
Yes!
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. You can track your order here. If you do not receive tracking information from us within 7-10 business days of your order, feel free to follow up with us at sales@heavenlyfurnishingsco.com
How can I get updates on my order?
You can use the "Track Your Order" feature that we have on our website. If you still have more questions after using this you can email us at sales@heavenlyfurnishingsco.com or you can call us at 970-765-7103 and we will be happy to assist you.
What happens if the item arrives damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@heavenlyfurnishingsco.com and we will process an insurance claim on your behalf.
What happens if I am not satisfied with my order?
Each supplier that we work with has different policies. Please see our "Refunds and Returns" page for more info.
